FAQ
💼 About Kodomo Store
Q: What is Kodomo Store?
A: Kodomo Store is an online destination for clean, safe, and effective personal care products for the whole family. We offer a curated selection of skincare, haircare, and wellness items that are cruelty-free, vegan-friendly, and free from harsh chemicals.
🛍️ Ordering & Payments
Q: How do I place an order?
A: Simply browse our products, add your items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept credit/debit cards, Apple Pay, and Cash on Delivery (COD) within the UAE.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at kodomostore1@gmail.com or WhatsApp. Once your order is processed, we may not be able to make changes.
🚚 Shipping & Delivery
Q: Do you offer delivery across the UAE?
A: Yes, we deliver throughout the UAE, and also to select GCC countries.
Q: How long does delivery take?
A:
-
UAE: 1–3 business days
- GCC: 3–7 business days
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping within the UAE on orders over AED 150. For orders below that, a flat AED 15 delivery fee applies.
🔁 Returns & Refunds
Q: Can I return a product?
A: Yes, within 7 days of receiving your order. Products must be unopened and unused. Opened skincare or haircare items cannot be returned due to hygiene reasons.
Q: How do I request a return or refund?
A: Email us at kodomostore1@gmail.com with your order number and reason. We’ll guide you through the return process.
🌿 Product Information
Q: Are your products safe for children and sensitive skin?
A: Yes! We stock products that are dermatologist-tested, gentle, and free from harmful chemicals. Always check product labels for age recommendations.
Q: Are your products vegan and cruelty-free?
A: Many of our brands are vegan and all are cruelty-free. You can find this information on the product pages.
Q: Are your products authentic?
A: Absolutely. We source directly from authorized distributors and official brand suppliers to ensure 100% authenticity.
📦 Other Questions
Q: Do you offer gift wrapping or gift cards?
A: We’re working on adding gift packaging and e-gift cards soon. Stay tuned!
Q: How can I contact customer service?
A: Email us anytime at kodomostore1@gmail.com or reach out via WhatsApp for faster responses.